Reliable heating engineers

Professional three-man team serving the Yorkshire Coast.

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Max Accredited Installers
Accredited by Boiler Manufacturers
We are manufacturer trained Ideal Max Accredited Installers, which allows us to provide you with extended boiler warranties up to 12-years.
Gas Safe Heating Engineers
Gas Safe Registered Engineers
We are experienced Gas Safe engineers, that promise a fair price and quality workmanship.

It is really over the past few years that boiler warranties have become so competitive. It has become a tool that manufacturer’s use to promote how reliable their boilers are and for homeowners and landlords it offers complete peace of mind. Ultimately you are the winners, in the battle between the manufacturers.

How do I get a 12 year warranty?

Most of the boilers we install have a warranty of 10 years. The most popular boiler being the Ideal Logic Max which balances price and a long warranty of 10 years. We love these boilers and have seen first-hand how they have developed over the years. For customers wanting extra peace of mind we can also install the Ideal Vogue Max, this is the top of the range boiler from Ideal Boilers. A 12 year warranty for this boiler is available, but in order to get the full warranty the boiler must be installed by an Ideal Max Accredited Installer, like ourselves. This premium scheme operated by Ideal Boilers is by invitation only and based on years of quality installations.

What does the warranty cover?

Most boiler warranties, as a minimum, cover what is inside the boiler casing. The type of boiler/system you have will determine what is covered. A combi boiler, also called a combination boiler as it provides both instant hot water and heating, offers the best warranty. The reason for this is because all components such as the pump, valves and expansion vessel are within one compact unit. In respect to hot water and central heating, all you need to worry about is your radiators, radiator valves and pipework. The main parts are covered by the boiler warranty, and so long as you adhere to the terms you have little to worry about throughout the warranty term.

Second on the list for trouble free heating and hot water is what is called a system boiler. This is different as hot water is stored in a cylinder, and motorised valves and programmers are external to the boiler. With this system the costliest components are covered in the warranty, yet there is more that can go wrong that is not covered. This includes, motorised valves and programmers and any issues relating to the hot water cylinder.

Third on the list is what is called a regular boiler, this boiler is suited to older central heating systems and has the most external components. Unlike the boilers mentioned before the pump is external to the boiler, therefore not covered in the warranty. Most commonly these systems have what is called a feed and expansion tank. This is another element of the system that can go wrong over time. So even if your boiler is covered for 10 years, it does not mean the rest of the system is. The warranty is on the boiler and not the system. This is why a combi boiler really offers the best value as far as warranties are concerned because all the components to make the boiler and system work are within the boiler itself, it is something to consider when choosing your next boiler.

What do I need to do to keep the warranty valid?

The most important action you should take is only once a year and that is to have boilers serviced and recorded by a Gas Safe Engineer. At Boilers Direct we charge £84.00 inc VAT and this includes a full service, cleaning of sludge filters, cleaning of condensate traps, gas tightness test and flue gas analysis. We provide a full record so the manufacturer can see the boiler has been maintained.

What is recommended to prolong the life of my boiler?

Number one on the hierarchy of looking after your boiler is regular maintenance i.e. an annual boiler service. Number two is to install a magnetic sludge filter recommended by manufacturers and required to get a full 10 and 12 years warranty on the Ideal Max range of boilers. A magnetic sludge filter collects virtually all suspended black iron oxide sludge which can then be removed during service. Black iron oxide can block heat exchangers, radiators, pumps and valves. By installing a magnetic filter you are protecting all the vital components of your heating system. We highly recommend them, and from experience know they work. Black sludge is collected on a magnet which can be removed and cleaned, so instead of blocking up any of the components black sludge is completely removed from the system.

What happens if I have a problem with my boiler?

Thankfully it is rare, but even the best manufactured boilers can go wrong. If this happens Ideal have a very good track record of keeping to their warranty obligations. An Ideal engineer will arrange an appointment to visit you and fix the boiler free of charge. Just make sure it has been serviced annually, the Ideal engineer may want to see proof of this.

If you would like any further advice please contact us, we will be happy to answer any questions you may have.

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Qualified & Experienced Team

Boilers Direct have been fitting boilers week in and week out since our inception in 2014. Our commitment to delivering a high-quality service and customer satisfaction has made us a trusted name on the Yorkshire Coast.

Our team consists of highly trained professionals who have years of experience in the heating industry. We understand that installing a boiler is not just about technical know-how, but also about delivering exceptional customer service. That's why our team is not only skilled in their craft, but also friendly, approachable, and committed to providing a positive experience for every customer.


Former officer in the RAF. Jon has been in the heating industry for over 15 years.

Superpowers: scheduling the calendar with military precision. Answering calls and quoting maestro.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (LPG): CPA1 CONGLPG1LAV CONGLPG1PD CONGLPGRPH HTRLP2.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • CITB. Advanced Combi Boiler Fault Finding.
  • CITB. Energy Efficiency Domestic Heating.
  • BPEC. Level A Full Scope Fixed Electrical Work in Dwellings.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • BPEC. Renewable Energy Awareness.
  • BPEC. Heat Pump Installer.
  • BPEC/Logic. Solar Domestic Hot Water Heating.
  • BPEC. Installation of Above Ground Sanitary Pipework and Rainwater Systems in Domestic Properties.
  • City & Guilds. Level 2 in Basic Plumbing Studies.

Co-director Matt has been in the heating industry for over 12 years.

Superpowers: patience and persistence, will not be beaten even by the toughest of jobs. Admin and IT jedi.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): GGFO D1.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • City & Guilds. Level 3 in Electrical Installations BS7671:2008 (2015).
  • City & Guilds. Level 3 in Building Regs for Electrical Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • City & Guilds. Level 2 in Basic Plumbing Studies.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • University Of Hull. B.A (Hons) 2:1 in Business Management.
Matthew Houston
Matthew Houston Registered Gas Engineer

Matthew joined us in 2018 as an apprentice and has since become a fully qualified gas engineer with 5 years of experience on the tools. He has shown incredible dedication and progress in his role.

Superpowers: exceptional customer service skills. Always polite and cheery.

Click for qualifications
  • ERS. Accredited Certification Scheme for Individual Gas Fitting Operatives (Natural Gas): CCN1 CENWAT.
  • ERS. Standard of Training in Gas Work (IGEM/IG/1) D1 T02 T04
  • BPEC. Safe Isolation Procedures For Single Phase Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • Federation for Industry Sector Skills & Standards. Intermediate Level Apprenticeship in Plumbing in the Building Services Engineering sector.
  • City & Guilds. Level 2 NVQ Diploma in Plumbing and Heating 501/1981/3.

What our customers say

Prompt, professional & thoughtful
They worked from the minute they arrived. Very professional, tidy, polite. They were informative. A pleasure to have in our home.
Fantastic service, great guys, 100% would recommend
I had a new boiler replaced by this company and what a fantastic service I received. The guys were amazing, arrived on time, friendly and very efficient.
A Great Team
From start to finish the Boilers Direct team were very professional. Good communication about visits and the work to be undertaken. Being an old house there were challenges to overcome. However we were kept informed at every stage and we are very pleased with the results. We are so glad we found this company.
Quality job, highly recommended
I was confident from our first contact that this company would be good. They were better than that, they were excellent, the type of company you would always hope to have to carry out work for you. I have no hesitation in recommending them very highly.
Friendly, professional and highly capable
Arrived on time, stuck to agreed work and price. Always polite, and caring of your property, tidied up as they went along, taking all rubbish away at the end of the job. Would highly recommend for their attitude, skills and customer focus.
Great work and fast
Thanks for a very satisfactory installation of our new combi boiler with minimal disruption to our household. Your friendly cheerful team carried out an extremely professional job and attention to detail was first class.
Very professional service carried out to a high standard
The guys were punctual,courteous, friendly, knowledgeable and went the extra mile to ensure the process ran smoothly. The work itself was carried out to a very high standard and the level of care finishing off and tidying was exemplary.