Reliable heating engineers

Professional three-man team serving the Yorkshire Coast.

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Which Trusted Trader
Endorsed by Which? Trusted Traders
A scheme to recognise reputable and trustworthy traders who have successfully passed a rigorous assessment process.
Verified Customer Reviews
As a Which? Trusted Trader all our customer reviews are independently verified as being genuine.
Verified Customer Reviews
Max Accredited Installers
Accredited by Boiler Manufacturers
We are manufacturer trained Ideal Max Accredited Installers, which allows us to provide you with extended boiler warranties up to 12-years.
Gas Safe Heating Engineers
Gas Safe Registered Engineers
We are experienced Gas Safe engineers, that promise a fair price and quality workmanship.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

In writing, addressed: Boilers Direct Complaints, 14 Main Street, Gristhorpe, Filey, North Yorkshire, YO14 9PP

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website Dispute Resolution Ombudsman.

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Qualified & Experienced Team

Boilers Direct have been fitting boilers week in and week out since our inception in 2014. Our commitment to delivering a high-quality service and customer satisfaction has made us a trusted name on the Yorkshire Coast.

Our team consists of highly trained professionals who have years of experience in the heating industry. We understand that installing a boiler is not just about technical know-how, but also about delivering exceptional customer service. That's why our team is not only skilled in their craft, but also friendly, approachable, and committed to providing a positive experience for every customer.


Former officer in the RAF. Jon has been in the heating industry for over 15 years.

Superpowers: scheduling the calendar with military precision. Answering calls and quoting maestro.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (LPG): CPA1 CONGLPG1LAV CONGLPG1PD CONGLPGRPH HTRLP2.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • CITB. Advanced Combi Boiler Fault Finding.
  • CITB. Energy Efficiency Domestic Heating.
  • BPEC. Level A Full Scope Fixed Electrical Work in Dwellings.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • BPEC. Renewable Energy Awareness.
  • BPEC. Heat Pump Installer.
  • BPEC/Logic. Solar Domestic Hot Water Heating.
  • BPEC. Installation of Above Ground Sanitary Pipework and Rainwater Systems in Domestic Properties.
  • City & Guilds. Level 2 in Basic Plumbing Studies.

Co-director Matt has been in the heating industry for over 12 years.

Superpowers: patience and persistence, will not be beaten even by the toughest of jobs. Admin and IT jedi.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): GGFO D1.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • City & Guilds. Level 3 in Electrical Installations BS7671:2008 (2015).
  • City & Guilds. Level 3 in Building Regs for Electrical Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • City & Guilds. Level 2 in Basic Plumbing Studies.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • University Of Hull. B.A (Hons) 2:1 in Business Management.
Matthew Houston
Matthew Houston Registered Gas Engineer

Matthew joined us in 2018 as an apprentice and has since become a fully qualified gas engineer with 5 years of experience on the tools. He has shown incredible dedication and progress in his role.

Superpowers: exceptional customer service skills. Always polite and cheery.

Click for qualifications
  • ERS. Accredited Certification Scheme for Individual Gas Fitting Operatives (Natural Gas): CCN1 CENWAT.
  • ERS. Standard of Training in Gas Work (IGEM/IG/1) D1 T02 T04
  • BPEC. Safe Isolation Procedures For Single Phase Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • Federation for Industry Sector Skills & Standards. Intermediate Level Apprenticeship in Plumbing in the Building Services Engineering sector.
  • City & Guilds. Level 2 NVQ Diploma in Plumbing and Heating 501/1981/3.

What our customers say

Prompt, professional & thoughtful
They worked from the minute they arrived. Very professional, tidy, polite. They were informative. A pleasure to have in our home.
Fantastic service, great guys, 100% would recommend
I had a new boiler replaced by this company and what a fantastic service I received. The guys were amazing, arrived on time, friendly and very efficient.
A Great Team
From start to finish the Boilers Direct team were very professional. Good communication about visits and the work to be undertaken. Being an old house there were challenges to overcome. However we were kept informed at every stage and we are very pleased with the results. We are so glad we found this company.
Quality job, highly recommended
I was confident from our first contact that this company would be good. They were better than that, they were excellent, the type of company you would always hope to have to carry out work for you. I have no hesitation in recommending them very highly.
Friendly, professional and highly capable
Arrived on time, stuck to agreed work and price. Always polite, and caring of your property, tidied up as they went along, taking all rubbish away at the end of the job. Would highly recommend for their attitude, skills and customer focus.
Great work and fast
Thanks for a very satisfactory installation of our new combi boiler with minimal disruption to our household. Your friendly cheerful team carried out an extremely professional job and attention to detail was first class.
Very professional service carried out to a high standard
The guys were punctual,courteous, friendly, knowledgeable and went the extra mile to ensure the process ran smoothly. The work itself was carried out to a very high standard and the level of care finishing off and tidying was exemplary.