Important information: Following the Coronavirus pandemic and government advice, we have taken the difficult decision to close until further notice.

This is to help protect both our staff and customers. We hope to be back up and running as soon as possible.

Regarding manufacturer's warranty, Ideal are trying their upmost to keep people with heating and hot water. Please visit Ideal COVID-19 for further information.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

In writing, addressed: Boilers Direct Complaints, 71 Danes Dyke, Scarborough, North Yorkshire, YO12 6UG

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.

Get in touch
Boilers Direct Team Photo

Contact Boilers Direct

Contact us online or telephone the numbers below.

Scarborough: 01723 624111 | Bridlington: 01262 310222 | Whitby: 01947 469333

Boilers Direct are qualified gas and oil engineers serving Scarborough, Filey, Driffield, Bridlington and Whitby.