Privacy policy | Boilers Direct
BACKGROUND
This Policy applies as between you, the User of this Web Site and Boilers Direct (Yorkshire) Ltd (www.boilers-direct.co.uk). This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Cookie” means a small text file placed on your computer by www.boilers-direct.co.uk when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, information submitted using any of our Services or Systems;
“ Boilers Direct (Yorkshire) Ltd” means the owners and providers of this Web Site (www.boilers-direct.co.uk);
“Service” means collectively any online facilities, tools, services or information that Boilers Direct (Yorkshire) Ltd makes available through the Web Site either now or in the future;
“System” means any online communications infrastructure that Boilers Direct (Yorkshire) Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Boilers Direct (Yorkshire) Ltd and acting in the course of their employment; and
“Web Site” means the website that you are currently using (https://www.boilers-direct.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Data Collected
Without limitation, any of the following Data may be collected:
2.1 name;
2.2 contact information such as email addresses, address and telephone numbers;
2.3 IP address (automatically collected);
2.4 web browser type and version (automatically collected);
2.5 operating system (automatically collected);
2.6 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.7 Cookie information (see Clause 10 below).
Our Use of Data
3.1 Any personal Data you submit will be retained by Boilers Direct (Yorkshire) Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months.
3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improvement of our products / services;
3.4.3 transmission by email of promotional materials that may be of interest to you;
3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
Third Party Web Sites and Services
Boilers Direct (Yorkshire) Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site.
Changes of Business Ownership and Control
5.1 Boilers Direct (Yorkshire) Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
Controlling Access to your Data
6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties.
Your Right to Withhold Information
7.1 You may access all public areas of the Web Site without providing any Data. Boilers Direct (Yorkshire) Ltd only collect data about you on "contact" form. Information is manually submitted by Users and it is the Users choice as to what information is disclosed.
7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.
Accessing your own Data
8.1 You have the right to ask for a copy of your personal Data.
Security
9.1 Data security is of great importance to Boilers Direct (Yorkshire) Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
Cookies
10.1 Boilers Direct (Yorkshire) Ltd may set and access Cookies on your computer. All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Boilers Direct (Yorkshire) Ltd has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.
10.2 None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.
10.3 Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 10.6.
10.4 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.
10.5 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
10.6 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
10.7 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
10.8 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Changes to this Policy
Boilers Direct (Yorkshire) Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
GDPR Addendum updated May 2018
1. Scope
All data subjects whose personal data is collected, in line with the requirements of the GDPR.
2. Responsibilities
2.1 The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to Boilers Direct (Yorkshire) Limited collecting/processing their personal data.
2.2 All Employees of Boilers Direct (Yorkshire) Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.
3. Privacy notice
3.1 Who are we?
Boilers Direct (Yorkshire) Limited was incorporated 20 March 2014. The aim of the company is to provide a specialist, affordable and professional service dedicated to gas boilers and central heating. Our services range from installing new boilers to repairing and servicing existing ones. We are highly trained gas safe registered engineers, with a wealth of experience, with hundreds of successful boiler installations over the years. We pride ourselves on the high standard of services we provide our customers, we are fully accountable for all the work we carry out. We do not subcontract, meaning we can maintain quality. We treat all customers fairly, with any issues being resolved quickly and efficiently.
- We are a Boilers Direct (Yorkshire) Limited.
- We trade under the name Boilers Direct.
- We are registered in England and Wales under number 8949108.
- Our registered office is at 14 Main Street, Gristhorpe, Filey, North Yorkshire, YO14 9PP.
- Our VAT number is 183869063.
- We are registered with the Gas Safe Register under registration no: 562333.
Our Data Protection Officer (DPO) data protection representatives can be contacted directly here:
- Telephone: 01723 624111.
- Email: Contact us.
- Pre-paid post to: 14 Main Street, Gristhorpe, Filey, North Yorkshire, YO14 9PP.
The personal data we would like to collect from you is:
- Name
- Contact information such as email addresses, address and telephone numbers.
- Make and model of your boiler and service schedule.
- IP address (automatically collected).
- Web browser type and version (automatically collected).
- Operating system (automatically collected).
- A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected).
- Cookie information.
The personal data we collect will be used for the following purposes:
- To attend your property and conduct a quotation.
- Provide written quotations and other legitimate corresponds.
- To register the boiler with the manufacturer and activate warranty.
- To register your boiler with the Gas Safety Register and Local Authority for Building Regulations Compliance.
- To contact you when your boiler is due for annual service.
Any legitimate interests pursued by us, or third parties we use, are as follows:
- Boiler manufacturer to register the boiler and warranty.
- Gas Safety Register.
- Local Authority for Building Regulations Compliance.
3.2 Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Boilers Direct (Yorkshire) Limited to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time by contacting us on the details provided in 3.1.
3.3 Disclosure
Boilers Direct (Yorkshire) Limited will pass on your personal data to third parties only where is it legitimate to do so. We will not sell your data or share it with anyone that does not have a legitimate reason to have it. The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:
Organisation and Reason
Gas Safe Register: To register the boiler for Building Regulations Compliance.
Ideal Boilers: To register the boiler for warranty purposes and safety recalls.
Local Authority: To register the boiler for Building Regulations Compliance.
3.4 Retention period
Boilers Direct (Yorkshire) Limited will process personal data for as long as it is necessary to do so and will store the personal data for a long as it is legitimate to do so.
3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access: you have the right to request a copy of the information that we hold about you.
- Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing: where certain conditions apply to have a right to restrict the processing.
- Right of portability: you have the right to have the data we hold about you transferred to another organisation.
- Right to object: you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling: you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: in the event that Organisation Name refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.
All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.
3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Boilers Direct (Yorkshire) Limited (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Boilers Direct (Yorkshire) Limited’s data protection representatives Data Protection Officer (DPO).
Our Data Protection Officer (DPO) data protection representatives can be contacted directly here:
- Telephone: 01723 624111.
- Email: Contact us
- Pre-paid post to: 14 Main Street, Gristhorpe, Filey, North Yorkshire, YO14 9PP.
4. Online privacy statement
Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we use your information
This privacy notice tells you how we, Boilers Direct (Yorkshire) Limited, will collect and use your personal data for providing you with our service.
Why does Boilers Direct (Yorkshire) Limited need to collect and store personal data?
In order for us to provide you our service we need to collect personal data for correspondence purposes. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Boilers Direct (Yorkshire) Limited would contact you for additional consent.
Will Boilers Direct (Yorkshire) Limited share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Boilers Direct (Yorkshire) Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Boilers Direct (Yorkshire) Limited’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will Boilers Direct (Yorkshire) Limited use the personal data it collects about me?
Boilers Direct (Yorkshire) Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Boilers Direct (Yorkshire) Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Boilers Direct (Yorkshire) Limited contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
Boilers Direct (Yorkshire) Limited at your request, can confirm what information we hold about you and how it is processed. If Boilers Direct (Yorkshire) Limited does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Boilers Direct (Yorkshire) Limited or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
Boilers Direct (Yorkshire) Limited accepts the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill (from last 3 months).
Contact details of the Data Protection Officer (DPO):
- Telephone: 01723 624111.
- Email: Contact us.
- Pre-paid post to: 14 Main Street, Gristhorpe, Filey, North Yorkshire, YO14 9PP.
