BACKGROUND

This Policy applies as between you, the User of this Web Site and Boilers Direct (Yorkshire) Ltd (www.boilers-direct.co.uk). This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“Cookie” means a small text file placed on your computer by www.boilers-direct.co.uk when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.

“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, information submitted using any of our Services or Systems;

“ Boilers Direct (Yorkshire) Ltd” means the owners and providers of this Web Site (www.boilers-direct.co.uk);

“Service” means collectively any online facilities, tools, services or information that Boilers Direct (Yorkshire) Ltd makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that Boilers Direct (Yorkshire) Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by Boilers Direct (Yorkshire) Ltd and acting in the course of their employment; and

“Web Site” means the website that you are currently using (http://www.boilers-direct.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Data Collected

Without limitation, any of the following Data may be collected:

2.1 name;

2.2 contact information such as email addresses, address and telephone numbers;

2.3 IP address (automatically collected);

2.4 web browser type and version (automatically collected);

2.5 operating system (automatically collected);

2.6 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and

2.7 Cookie information (see Clause 10 below).

Our Use of Data

3.1 Any personal Data you submit will be retained by Boilers Direct (Yorkshire) Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months.

3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.

3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.

3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

3.4.1 internal record keeping;

3.4.2 improvement of our products / services;

3.4.3 transmission by email of promotional materials that may be of interest to you;

3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

Third Party Web Sites and Services

Boilers Direct (Yorkshire) Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site.

Changes of Business Ownership and Control

5.1 Boilers Direct (Yorkshire) Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

Controlling Access to your Data

6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

6.1.1 use of Data for direct marketing purposes; and

6.1.2 sharing Data with third parties.

Your Right to Withhold Information

7.1 You may access all public areas of the Web Site without providing any Data. Boilers Direct (Yorkshire) Ltd only collect data about you on "contact" and "cost calculator" forms. Information is manually submitted by Users and it is the Users choice as to what information is disclosed.

7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

Accessing your own Data

8.1 You have the right to ask for a copy of your personal Data on payment of a small fee.

Security

9.1 Data security is of great importance to Boilers Direct (Yorkshire) Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Cookies

10.1 Boilers Direct (Yorkshire) Ltd may set and access Cookies on your computer. All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Boilers Direct (Yorkshire) Ltd has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

10.2 None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

10.3 Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 10.6.

10.4 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.

10.5 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.

10.6 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

10.7 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

10.8 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Changes to this Policy

Boilers Direct (Yorkshire) Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

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Boilers Direct are qualified gas engineers/plumbers serving Scarborough, Filey, Bridlington, Driffield, Pickering, Malton and Whitby.

Qualified & experienced

100s of happy customers

Local & reliable company

Engineers not salespeople