Reliable heating engineers

Professional three-man team serving the Yorkshire Coast.

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As a Which? Trusted Trader all our customer reviews are independently verified as being genuine.
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Max Accredited Installers
Accredited by Boiler Manufacturers
We are manufacturer trained Ideal Max Accredited Installers, which allows us to provide you with extended boiler warranties up to 12-years.
Gas Safe Heating Engineers
Gas Safe Registered Engineers
We are experienced Gas Safe engineers, that promise a fair price and quality workmanship.

Boiler Repairs in Whitby

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Boiler repairs require specialised skills and should only be entrusted to qualified Gas Safe engineers. That's precisely why we take pride in our team of experienced professionals who possess the necessary expertise to handle any boiler-related problem efficiently and safely.

At Boilers Direct, we are equipped with the knowledge and tools to identify problematic components within boilers. Whether it's a faulty circuit board or defective gas valve, our extensive experience allows us to diagnose and rectify the issue promptly.

Not only do we excel at resolving boiler problems, but we also have a proven track record in fault finding on external components such as pumps and motorised valves within central heating systems. Our proficiency in this area ensures that we can address any underlying issues affecting your system's performance.

We value transparency and customer satisfaction above all else. That's why we will always keep you informed throughout the repair process, providing clear explanations of the problem at hand and offering expert recommendations for the best possible solution. If you're experiencing any issues with your boiler or central heating system, simply get in touch with us today. We'll be more than happy to assist you and provide a solution tailored to your needs.

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Qualified & Experienced Team

Boilers Direct have been fitting boilers week in and week out since our inception in 2014. Our commitment to delivering a high-quality service and customer satisfaction has made us a trusted name on the Yorkshire Coast.

Our team consists of highly trained professionals who have years of experience in the heating industry. We understand that installing a boiler is not just about technical know-how, but also about delivering exceptional customer service. That's why our team is not only skilled in their craft, but also friendly, approachable, and committed to providing a positive experience for every customer.


Former officer in the RAF. Jon has been in the heating industry for over 15 years.

Superpowers: scheduling the calendar with military precision. Answering calls and quoting maestro.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (LPG): CPA1 CONGLPG1LAV CONGLPG1PD CONGLPGRPH HTRLP2.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • CITB. Advanced Combi Boiler Fault Finding.
  • CITB. Energy Efficiency Domestic Heating.
  • BPEC. Level A Full Scope Fixed Electrical Work in Dwellings.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • BPEC. Renewable Energy Awareness.
  • BPEC. Heat Pump Installer.
  • BPEC/Logic. Solar Domestic Hot Water Heating.
  • BPEC. Installation of Above Ground Sanitary Pipework and Rainwater Systems in Domestic Properties.
  • City & Guilds. Level 2 in Basic Plumbing Studies.

Co-director Matt has been in the heating industry for over 12 years.

Superpowers: patience and persistence, will not be beaten even by the toughest of jobs. Admin and IT jedi.

Click for qualifications
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): CCN1 CENWAT CKR1 CPA1 HTR1.
  • ERS. Gas Fitting Operative in Safe Gas Work (Natural Gas): GGFO D1.
  • ERS. Oil Firing Technician in Safe Oil Work: OFT10-101 OFT10-105E OFT10-600a.
  • City & Guilds. Level 3 in Electrical Installations BS7671:2008 (2015).
  • City & Guilds. Level 3 in Building Regs for Electrical Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • City & Guilds. Level 2 in Basic Plumbing Studies.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • University Of Hull. B.A (Hons) 2:1 in Business Management.
Matthew Houston
Matthew Houston Registered Gas Engineer

Matthew joined us in 2018 as an apprentice and has since become a fully qualified gas engineer with 5 years of experience on the tools. He has shown incredible dedication and progress in his role.

Superpowers: exceptional customer service skills. Always polite and cheery.

Click for qualifications
  • ERS. Accredited Certification Scheme for Individual Gas Fitting Operatives (Natural Gas): CCN1 CENWAT.
  • ERS. Standard of Training in Gas Work (IGEM/IG/1) D1 T02 T04
  • BPEC. Safe Isolation Procedures For Single Phase Installations.
  • BPEC. Vented & Unvented Domestic Hot Water Systems.
  • BPEC. Water Supply (Water Fittings) Regulations.
  • Federation for Industry Sector Skills & Standards. Intermediate Level Apprenticeship in Plumbing in the Building Services Engineering sector.
  • City & Guilds. Level 2 NVQ Diploma in Plumbing and Heating 501/1981/3.

What our customers say

Prompt, professional & thoughtful
They worked from the minute they arrived. Very professional, tidy, polite. They were informative. A pleasure to have in our home.
Fantastic service, great guys, 100% would recommend
I had a new boiler replaced by this company and what a fantastic service I received. The guys were amazing, arrived on time, friendly and very efficient.
A Great Team
From start to finish the Boilers Direct team were very professional. Good communication about visits and the work to be undertaken. Being an old house there were challenges to overcome. However we were kept informed at every stage and we are very pleased with the results. We are so glad we found this company.
Quality job, highly recommended
I was confident from our first contact that this company would be good. They were better than that, they were excellent, the type of company you would always hope to have to carry out work for you. I have no hesitation in recommending them very highly.
Friendly, professional and highly capable
Arrived on time, stuck to agreed work and price. Always polite, and caring of your property, tidied up as they went along, taking all rubbish away at the end of the job. Would highly recommend for their attitude, skills and customer focus.
Great work and fast
Thanks for a very satisfactory installation of our new combi boiler with minimal disruption to our household. Your friendly cheerful team carried out an extremely professional job and attention to detail was first class.
Very professional service carried out to a high standard
The guys were punctual,courteous, friendly, knowledgeable and went the extra mile to ensure the process ran smoothly. The work itself was carried out to a very high standard and the level of care finishing off and tidying was exemplary.

Whitby Case Study

Central Heating and Boiler Repairs in Whitby

We received a boiler repair request from a customer who was facing the frustrating situation of both their heating and hot water not working from their combi boiler. Our experienced team promptly responded to assess the situation.

Upon inspection, we discovered that the root cause of the problem was a defective expansion vessel. This defect caused an increase in pressure within the system, resulting in water being expelled from the pressure relief valve. Consequently, this led to low water pressure in the boiler and a complete loss of functionality.

Understanding the urgency and inconvenience faced by our customer, our skilled engineers swiftly replaced the faulty expansion vessel. As soon as this crucial component was replaced, their boiler started working perfectly again, restoring both heating and hot water to their home.

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